Shipping policy
Payment Options
We offer the following payment methods for orders within Germany:
- PayPal
- Bank Transfer (Advance Payment / Vorkasse)
- VISA
- Mastercard
Unless specified otherwise, the payment methods available in Germany are also available for international orders.
Please refer to the table at the bottom of this page for any payment methods that may be excluded for your country.
Shipping within Germany
Shipping is carried out as an insured parcel including a tracking ID. Our standard shipping partner is DHL.
The exact shipping costs are calculated based on the total weight of your order and can be found in the table below.
International Shipping
We ship our goods worldwide via DHL International. Please refer to the table at the bottom of this page for the exact shipping costs and additional delivery times applicable to your country.
Returns
The cost of return shipping (both within Germany and from abroad) must be borne by the customer.
Delivery Times
I. Calculation of Delivery Time
If you order multiple items from us within a single order that have different delivery times, we will ship the goods together in one single shipment, unless we have agreed otherwise with you.
In this case, the delivery time applicable to the entire shipment will be determined by the item in your order with the longest delivery time.
The period for delivery begins, in the case of payment via bank transfer (advance payment), on the day after the payment order is issued to the transferring credit institution, or, for other payment methods, on the day after the conclusion of the contract, and ends with the expiry of the last day of the period.
If the first day of the delivery period falls on a Saturday, Sunday, or a public holiday recognized by the state in Germany, the next working day shall take the place of such a day.
If the last day of the delivery period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.
If an item is out of stock or not immediately available for delivery, and the delivery time is extended accordingly, a separate notice will be provided on the respective product page.
II. National Delivery Time
The delivery time within Germany for items in stock is 1 to 3 working days from the working day on which we dispatch your goods as described under Section I. Please note the delivery times specified directly on each item's product page, as these may vary in individual cases.
III. International Delivery Time
The maximum delivery time for international shipments is calculated by adding the regular delivery time of the item to the additional delivery time specified for the respective country in the table below.
The period begins on the working day on which we dispatch your goods as described under Section I.
Shipping Zones
Zone 0: Germany
Zone 1: Rest of Europe (EU)
Zone 2: United Kingdom, Northern Ireland, Switzerland
Zone 3: Rest of Europe (Non-EU)
Zone 4: North America (USA, Canada, Mexico)
Zone 5: Central and South America
Zone 6: Africa
Zone 7: Asia (East and Southeast Asian Countries)
Zone 8: Oceania (Australia, New Zealand)
DHL Shipping Costs and Additional Delivery Times by Weight and Zone
DHL Shipping Costs
Zone 0: Germany (DE)
up to 2 kg: 6.00 €
up to 5 kg: 8.00 €
up to 10 kg: 11.00 €
up to 20 kg: 19.00 €
up to 31.5 kg: 24.00 €
Zone 1: Rest of Europe (EU)
Additional Delivery Time: + 3-5 days
up to 2 kg: 15.00 €
up to 5 kg: 17.00 €
up to 10 kg: 22.00 €
up to 20 kg: 28.00 €
up to 31.5 kg: 46.00 €
Zone 2: United Kingdom, Northern Ireland, Switzerland
Additional Delivery Time: + 4-7 days
up to 2 kg: 16.00 €
up to 5 kg: 27.00 €
up to 10 kg: 35.00 €
up to 20 kg: 49.00 €
up to 31.5 kg: 63.00 €
Zone 3: Rest of Europe (Non-EU)
Additional Delivery Time: + 5-10 days
up to 2 kg: 19.00 €
up to 5 kg: 30.00 €
up to 10 kg: 38.00 €
up to 20 kg: 53.00 €
up to 31.5 kg: 68.00 €
Zone 4: North America (USA, Canada, Mexico)
Additional Delivery Time: + 6-12 days
up to 2 kg: 19.00 €
up to 5 kg: 35.00 €
up to 10 kg: 43.00 €
up to 20 kg: 59.00 €
up to 31.5 kg: 68.00 €
Zone 5: Central and South America
Additional Delivery Time: + 10-20 days
up to 2 kg: 19.00 €
up to 5 kg: 48.00 €
up to 10 kg: 78.00 €
up to 20 kg: 143.00 €
up to 31.5 kg: 208.00 €
Zone 6: Africa
Additional Delivery Time: + 10-20 days
up to 2 kg: 19.00 €
up to 5 kg: 38.00 €
up to 10 kg: 52.00 €
up to 20 kg: 72.00 €
up to 31.5 kg: 99.00 €
Zone 7: Asia (East and Southeast Asian Countries)
Additional Delivery Time: + 8-15 days
up to 2 kg: 19.00 €
up to 5 kg: 46.00 €
up to 10 kg: 62.00 €
up to 20 kg: 101.00 €
up to 31.5 kg: 142.00 €
Zone 8: Oceania (Australia, New Zealand)
Additional Delivery Time: + 12-25 days
up to 2 kg: 19.00 €
up to 5 kg: 50.00 €
up to 10 kg: 90.00 €
up to 20 kg: 177.00 €
up to 31.5 kg: 264.00 €